Management information system Assignment Example | Topics and Well Written Essays - 1500 words

Management information system - Assignment Example Membership level is categorised in three levels: red membership, green membership and white membership. This open space has free internet access, a coffee shop, among other things that make one comfortable while working. The mission statement of the company is to spread the impact. The impact here refers to betterment of life that comes by provision of good working environment. By ensuring quality services to customers and good payment to workers, the company spreads the impact. BPO’s has become and emerging trend and many organisations are adopting this kind of business stracture. As a result, it is important to understand the external environment and how it affects the business. This section will use Porter’s Five Force Model to evaluate opportunities and threats to iTech. It will look into threat of entry, threat of substitute, bargaining power of buyers, bargaining power of suppliers and the extent of rivalry between iTech and other competitors. This is a new venture that most organisations are competing for. Initial cost of starting a BPO is high, however it has good returns. This makes this venture worth undertaking and many businesses with attempt to enter the market and offer competition. However, iTech has taken roots. It has been operation for the last 15 years. In addition to that, it is well experienced in the field. Therefore, if other firms find their way into the market, they will still have to work for a couple of years to gain enough experience for their influence to be felt. iTech has succeeded in dominating the market share. It has captured almost all suppliers and customers. This means that for new firms to succeed, it will take time to earn trust and confidence from loyal customers of iTech. Finally, as it has been stated above, iTech offers both BPO and open space services. With this differentiation of services, it gives community with types of services which a new entrant may not be in the position of